Privacy Policy

Effective Date: March 15, 2016

Thank you for visiting this site. Our hotel is operated by Pacific Hospitality Group (or its affiliates) doing business as the Balboa Bay Resort (“Balboa Bay Resort”). We recognize the importance of your privacy. This notice describes Balboa Bay Resort’s privacy policy which pertains to information collected through this website. By visiting the website, you acknowledge and accept the terms of the privacy policy posted as of the date of your visit. We may intermittently revise this privacy policy and the date of revision will appear at the top of this page, so please review it periodically. By continuing to use the website after such changes, you signify your acceptance of the changes.

What information does Balboa Bay Resort collect?

Many pages on our website can be visited without providing any information. Balboa Bay Resort may collect personally identifiable information, information that identifies you such as your name, address, email address, or phone number, in various areas of the website. On some pages you may be prompted to provide personally identifiable information if you choose, for instance, to make a reservation, to purchase a gift card, to receive brochures, to enroll in our newsletter, to participate in surveys or contests, to submit a request for a proposal, or to contact us to request other materials. Certain features of the website, such as reservations or online purchases, may require credit card and billing/shipping information as well. If you visit our Careers page (which may be operated by an authorized vendor) and choose to apply for an open position, we may collect employment related information such as your name, address, telephone and fax numbers, email address, education history, military service, immigration status, and employment history or other information. Information provided through this process is subject to the privacy policy of the third party vendor, which you should review before providing information.

Balboa Bay Resort participates in the DISCOVERY loyalty program offered by Global Hotel Alliance. If you choose to join this program from our website you will be redirected to the DISCOVERY website to enroll and your information will be governed by the privacy policy posted on that site.

Balboa Bay Resort may also automatically collect information that does not personally identify you when you visit the website, including your device’s IP address, browser type, and statistics about how you use the website. We also use cookies as described below.

Balboa Bay Resort reserves the right to combine personally identifiable information we collect with publicly available information or information obtained from third parties or affiliates.

How this information used?

Balboa Bay Resort may use personally identifiable information for our general commercial purposes such as to:

  • if you request or authorize it;
  • to help complete a transaction for you;
  • to our authorized employees, as well as agents or contractors we engage to perform services on our behalf, such as data processing, reservation services, gift card fulfillment, property management services, restaurant or spa services, marketing or promotion services, hardware and website support, and email management;
  •  to strategic partners offering or providing products or services jointly or on behalf of Balboa Bay Resort;
  • to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders, subpoenas or other legal process; to enforce our Terms of Use or other agreements, or to protect our rights, property, or safety, or the rights, property, or safety of our users or others; to selected third parties to send you information about their products or services; or 
  • if the disclosure is done as part of a purchase, transfer, or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets).

We may share your information with our group of hotel properties or affiliates and they are permitted to use it for marketing purposes.

Your California Privacy Rights.

California residents are permitted by California law to request information about the manner in which we share certain categories of information with others for their marketing purposes. Existing customers may email us once a year at [email protected] to request this disclosure.

Cookies and Do-Not-Track

Balboa Bay Resort uses cookies and similar technologies on its websites to collect aggregate (non-personal) information about site usage by all of our visitors and to help improve your user experience. Cookies are elements of data sent to your browser which can then be stored on your computer. We may use cookies to help us remember you and your preferences when you revisit the site; these cookies may stay on your browser into the future until they expire or you delete them. We also use technology to remember your purchase or reservation selections; these cookies usually are erased when you close your browser window. Although you may disable cookies in your browser and still access and use the website, disabling cookies may prevent you from taking advantage of certain features on the site. Further general information about cookies and how they work is available at www.allaboutcookies.org.

We may allow selected third parties to place cookies through the site to provide us with better insights into the use of the site or user demographics or to provide relevant advertising to you. These third parties may collect information about a consumer’s online activities over time and across different websites when he or she uses our website. We may also permit third party service providers to place cookies through our sites to perform analytic or marketing functions where you are notified of them and you have consented to the usage. We do not control the use of such third party cookies or the resulting information and we are not responsible for any actions or policies of such third parties.

We do not use technology that recognizes a “do-not-track” signal from your web browser.

Children’s Privacy

This website is not designed nor intended to be attractive to use by children under the age of 13. We do not knowingly collect from children under the age of 13. If you are under 13, please do not submit any information to us.

Accessing your information and your choices

You can update, amend, or delete the information you have provided us by contacting us using the information provided below.

You can opt-out of receiving marketing emails from us by sending us an email stating your request to [email protected]. You also may use the “unsubscribe” link in promotional emails that you receive from us. Please keep in mind that opting out of marketing emails may impact our ability to allow you access to certain offers, benefits, and features. Please also note that even if you opt-out of receiving certain marketing emails, that opt-out may not apply to other communications that you may continue to receive from us, such as customer service messages, messages about your account or reservations with us, notices of changes to our terms and conditions or this Privacy Policy, and emails responding to your communications with us or requests for information that we receive from you. Requests to opt-out of receiving future marketing emails from us can take up to ten business days to be effective.

You can choose to delete or block cookies by setting your browser to either reject all cookies or to allow cookies only from selected sites. If you block cookies, performance of the Site may be impaired and certain features may not function at all.

Protecting Your Information

Balboa Bay Resort attempts to protect against the loss, misuse, and alteration of your personally identifiable information using reasonable technical, administrative, and physical measures. We use standard SSL technology on certain pages of our site to protect information being transferred to our site, but no method of electronic transmission or storage is 100% secure. If we receive instructions using your log-in information, we will consider that you have authorized the instructions.

Links to other sites

We may permit others to link to this website or to post a link to their site on ours. We do not endorse these sites and are not responsible for other sites or their privacy practices. Please read their privacy policies before submitting information.

Changes to the Privacy Policy

As we grow and change we may amend this Privacy Policy. The Policy in effect at the time you use the site governs how we may use your information. If we make material changes we will post the revised Policy and the revised effective date on this site. Please check back here from time to time to review any changes.

Contacting us

If you have any questions or comments regarding this Policy, please contact us at:

Marketing Department – Balboa Bay Resort
1221 West Coast Hwy
Newport Beach, CA 92663
949.645.5000
[email protected]

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